Client A leading business consulting and technology services firm with global operations.
Business Challenge This client experienced chronic vendor overcharging evidenced by several historical telecom audits. Maverick spending by field offices and its international expansion taxed internal labor resources. Management outsourced all 'non-core' functions and telecom cost management was a major piece of the puzzle.
Profit Enhancement Services earned the client's business as a result of achieving substantial results on a fee-for-service telecom audit engagement. The company wanted a long-term solution for bill management rather than "patch working" the problem with recurring 'ad-hoc' audit projects. A cross-functional team comprised of IT, Finance, and Procurement chose PES for its multi-disciplinary expertise.
Solution
Our telecommunications consultants crafted a business process outsourcing solution for the client taking into account its international growth.
Outcomes
Total savings of 35%
Improved sourcing decisions related to the company's international expansion
Automated classification of spend data within the technology {i.e. common nomenclature across various carriers} has enabled reduced analysis time
Understanding of spend at the line item level greatly facilitated the company's ability to execute a site move by allowing expedited and comprehensive vendor orders detailing required services
Improved AP processing time and streamlined accrual production
