Client
A marketing services company with two billion dollars in annual sales and operations in 20 states.
Business Challenge
This client processed over 400 invoices per month from 20 vendors with one staff person and no centralized workflow. Accounts payable was taxed by the invoice volume and the amount of time dedicated to telecom bills. Managers believed that billing errors were going undetected and that the lack of telecom billing software tools hindered efficiencies and limited analysis.
Key stakeholders wanted a solution that would reduce internal resource burden and produce hard-dollar savings. Sarbanes Oxley compliance and business process improvement were key goals of the solution. PES generated a rapid ROI while also streamlining the company's bill management processes.
Solution
The Profit Enhancement Services team created a solution that fused a historical telecom audit with a telecom billing software-enabled BPO service. An ROI guarantee served as a lynchpin for the company's business case.
Outcomes
$250,000 + of vendor recoveries
Reduction of invoice volume by 60%
A centralized repository of all telecom spend intelligence data used by Finance and IT
Redeployment of labor resources to higher value work
