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Overview
Business Process Outsourcing-TEM
Telecom Audit Solutions
Key Features/Benefits
Scope
Service Delivery Process
Outsourced Wireless Solutions

Telecom Audit Solutions

Service Delivery Process
A clear, concise, and effective approach to telecom bill audit services

Upon contract execution for a telecom audit, your company's journey to savings begins. Along the way, PES will provide you with a client experience that liberates your staff, is well-organized, and achieves maximum results in the shortest amount of time possible.

In advance of our kick-off meeting, a Profit Enhancement Services project manager will request the following items:

  • Letters of Authorization for all vendors under review
  • 3 most recent months of all invoices
  • Copies of all active/recently-retired vendor contracts
  • An up-to-date location listing
  • Any available network diagrams / inventory databases that your company may have
  • Logins for any online vendor billing tools that you may use
  • Disclosure of all open vendor billing issues
  • Key vendor contact information

Once these items have been collected, a kick-off meeting is scheduled that meets three goals: 1) presentation of the project plan 2) explanation of the reporting process, and 3) addressing client questions/issues.

Initial Report
Approximately 6-8 weeks after data collection is finalized, PES issues our initial telecom audit status report. This document details findings, financial impacts, and next steps.

Progress reports
Issued throughout the project lifecycle, Profit Enhancement Services' progress reports serve to update the resolution status of various issues. Generated in sync with project developments, these reports are published until all open items have been closed.

Closeout report
The conclusion of the telecom audit requires a synopsis of results so that the value of the project can be fully communicated to all stakeholders. Written as a traditional management report, this document primarily focuses on quantifying savings and detailing the underlying actions that produced the results.





"Companies employing initiatives underpinned by information technology solutions to proactively manage telecom costs are seeing value through validation, optimization, and outsourcing activities."

-Aberdeen Group,
June 2005 Report



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"Technology's Role in Telecom Expense Management Business Process Outsourcing"